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Support Services
Executive Search

Novo’s Support Services sector experts can help you identify & attract your next exceptional executive.

Customer Support Executive Search and Selection

To capitalise on the growing demand for process outsourcing, customer support service providers must effectively implement new strategies and technologies.

Support services businesses face increasing demand as organisations outsource their non-core business operations.

Facilities management, distribution and logistics, plant hire, packaging and other industry support services are facing tighter margins, as prices are driven down by competition.

To overcome these pressures, firms must innovate and diversify to survive: from utilising new technologies to improve the customer journey and streamline operations, to exploiting niche markets and achieving a consistent service across the globe.

From facilities management and waste disposal services to engineering, industrial services companies continue to strive for growth in the face of cost-cutting measures and productivity improvement initiatives.

For waste management and environmental services companies, the focus is on improving returns on assets and cash-flow generation through restructuring rather than acquisitions. Engineering service organizations are consolidating in order to broaden their services and geographic coverage.

Industrial services companies need leaders with the vision to balance growth with cost-cutting and who are capable of excelling in a changing business culture. We understand this. By fostering long-term and consultative relationships with our clients in the support services, Novo Executive Search and Selection has a thorough understanding of their leadership needs.

To discuss your requirements for customer support executives please contact

Jon Hollier: [email protected]

  • Dale Perrett
    Sector Specialist
    Dale Perrett Founding Director

    Looking to retain a headhunting search practice?

    Are you looking For An Exceptional Support Services Leader? Contact Novo and discuss your needs with one of our Support Services experts.

    Call: 0844 241 2064
  • Jon Hollier
    Sector Specialist
    Jon Hollier Founding Director

    Looking to retain a headhunting search practice?

    Are you looking For An Exceptional Support Services Leader? Contact Novo and discuss your needs with one of our Support Services experts.

    Call: 0844 241 2064
  • Ryan Mills
    Sector Specialist
    Ryan Mills Director

    Looking to retain a headhunting search practice?

    Are you looking For An Exceptional Support Services Leader? Contact Novo and discuss your needs with one of our Support Services experts.

    Call: 0844 241 2064

Clients

CLIENT TESTIMONIALS

  • “Thank you very much for your involvement in identifying our new Product Development Director and managing a very smooth process. This was a significant recruitment process for our business and I am very pleased with how it has gone from start to finish.”

  • Bray & Bray is a highly successful multi service law firm based in Leicestershire with a growing and developing Dispute Resolution Department. Novo’s Legal Division were retained to recruit a Partner in Dispute Litigation for the company during early 2020. Through a targeted and comprehensive East Midlands headhunting assignment process Novo were successful in appointing a Partner for the practice.”

  • “During the first half of 2021 Novo worked with the Central Bedfordshire Council on 3 retained search assignments; the recruitment of a Non-Executive Chair to oversee the Board of a start-up housing development company, and a start up care homes and services business, as well as suitably experienced Executive Directors for both of these new organisations. All 3 roles were filled.’

  • “I received an excellent service from Novo, from my initial meeting with the consultant to the final negotiations around the job offer the service was faultless. I felt I was well matched to the role and I was kept well informed during the entire recruitment process and any queries I had were answered very promptly. I would highly recommend Novo”

Business Unit Director
Salary: Competitive six figure salary, bonus and incentives

Our client is a growing £80m high end manufacturing business with around 600 employees in the UK. They design and manufacture for science, medicine and industrial markets with a high emphasis on high performance, quality and durability.…

  • Board Director/Partner Sales/Business Development
  • Engineering Manufacturing Support Services
  • West Sussex
Job Ref No: BUD JW 02/24
Date Added: 01-02-2024
Qualifications & Course Director
Salary: excellent package

  • Board Director/Partner Operations
  • Support Services
  • South East England (GB)
Job Ref No: CCD DP 09/22
Date Added: 28-09-2022
This job has now been successfully concluded.
Head of HR (Leicestershire)
Salary: £75,000 Salary + Car Allowance + Benefits

Our Client  Our client is the world’s leading chartered professional body responsible for safety and health in the workplace. As a champion, supporter, adviser, advocate and trainer for those who protect the safety, health and wellbeing of others, the organisation is a consistent and authoritative…

  • Manager/Team Leader Strategy/Planning
  • Construction and Property Support Services
  • Leicestershire (GB)
Job Ref No: HofHR GW 04/22
Date Added: 27-04-2022
This job has now been successfully concluded.
HR Director
Salary: £75,000 Salary + Car Allowance + Benefits

Our Client  Our client is the world’s leading chartered professional body responsible for safety and health in the workplace. As a champion, supporter, adviser, advocate and trainer for those who protect the safety, health and wellbeing of others, the organisation is a consistent and authoritative…

  • HR/Personnel/Training
  • Construction and Property Support Services
  • Leicestershire (GB)
Job Ref No: HRD GW 04/22
Date Added: 13-04-2022
This job has now been successfully concluded.
Service Director, Equipment Supply/Services
Salary: Competitive Base + Benefits

Our Client/The Role Our client is a highly successful privately owned equipment supplier for a wide range of well-known businesses and brands throughout the UK. The company is growing, diversifying into new markets and looking to appoint a suitably experienced Service Director.  Key Responsibilities…

  • Board Director/Partner Customer Service/CRM
  • Engineering Support Services
  • West Midlands, Worcestershire
Job Ref No: SD GW 01/22
Date Added: 25-01-2022
This job has now been successfully concluded.

Insights

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