Current Roles

Customer Operations Manager

Salary: Competitive package

To manage and develop a multi-site UK Customer Operations, ensuring a customer focussed and efficient operation within both the multi-channel UK and International business


To manage and develop a multi-site UK Customer Operations, ensuring a customer focussed and efficient operation within both the multi-channel UK and International business to include sales order processing to the value of c�50 million & managing inbound calls and e-mails and all other office based Customer Services functions within the company.

To manage and develop customer facing projects including business integration.

The Role


�To identify & implement system changes in conjunction with company IS that improves the efficiency of the operation and level of service provided.


�Define, implement and develop all departmental procedures and KPI�s to include order processing and the management of Customer enquiries in line with the ISO quality system.


�Liaise, communicate & build relationships with Customers at all levels in a professional and caring manner and resolve Customer issues when required.


�Plan and develop the workforce to ensure maximum efficiency and customer focus within the agreed budgetIdentify and implement both induction and ongoing training using both internal and external resources.


�Produce operational reports and graphs that support the business.


�To be available to assist and manage other Customer related business projects & initiatives as required.


�Responsible for promoting a positive commitment to H&S and to ensure that staff are fulfilling their H&S responsibilities.


�Undertake personal training as required to keep abreast of role requirements within department.


�To have awareness of needs of both the Customer and the Marketplace, ensuring that Customers requirements are fulfilled at all times.

Skills and Experience


�Previous project management experience
�Previous experience of successfull post acquisition integration
�Experience in customer services management
�Systems and procedural knowledge
�Ability to demonstrate success in leadership and motivation
�Ability to drive change to meet business need
�Highly computer literate and analytical
�High level of computer and systems knowledge including � MS Office (Excel/Word)Experience with ACD system
�Commercial awareness
�Excellent telephone techniques and listening skills
�Negotiation skills
�Ability to work under pressure to achieve targets
�Understanding of Customer needs
�Ability to prioritise work

This is an excellent opportunity to join a market leading company in a key senior management role as it embarks on its next phase of growth. The successful candidate will enjoy a challenging and rewarding role with significant levels of responsibility and career opportunity.

Manager/Team Leader
Customer Service/CRM

Consumer Products and FMCG
Life Science

Nottingham UK

Job Ref No: DP-COM

This job has now been successfully concluded.

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