Quality Systems Policy
Quality policy
Novo Executive Search & Selection is committed to delivering the highest quality solutions to meet our clients’ needs. We are dedicated to continually improving and maintaining standards and investing in systems, training and procedures that enable us to constantly improve performance, efficiency and knowledge.
Our aim is to continue to achieve extremely high levels of satisfaction for our clients.
Quality assurance
All work is conducted to comply with best practice in research quality standards, from conception to output. We have well documented procedures for dealing with all parts of the research process.
These standards are a total quality management initiative, as a result of their implementation we have:
- Illustrated our management’s commitment to quality
- Clearly defined individual’s roles and responsibilities
- Designed resource and information systems
- Created an environment of continued improvement
- Implemented dynamic and robust systems for electronic back-up and retrieval of files
- Continually improved by using all projects as learning tools
- Logged our approved suppliers performance
- Ensured that staff training and development is aligned to our business needs and company vision
Novo Executive Search and Selection is a Beacon South West Company. Beacon companies have proven Environmental and Quality systems and these are reviewed regularly. Through Beacon South West, Novo have signed a Skills Pledge showing our commitment to training of individuals and internal progression.
Beacon South West certification
Skills Pledge certification